Your right to privacy is protected by law. The National Privacy Principles, the Privacy Act and general law place strict requirements on us to protect your privacy by treating certain information collected as confidential.
Through our website and our stores we collect only information that is necessary for what we do.
What we collect about you
We collect information such as your
- contact details;
- personal and other information that you supply to us.
We also collect aggregated, non-personal statistical information on site visitors such as
- your server IP address;
- the date and time of your visit to the site;
- the pages you accessed and the documents downloaded;
- the duration of your visit to the site;
- the previous site you have visited;
- the type of web browser you are using; and
- other information provided by your browser's HTTP headers
How we collect the information
We collect information from you when you visit our website, place an order, complete a registration profile, survey or choose to subscribe to our membership database.
What we use the information for
Information is collected to deliver your purchases, enhance your online experience with us, to improve the content of our Web site, and for marketing and promotional purposes.
Sharing of information with third parties
Fleurwood.com will not sell or trade your personal information to any third party, organisations or individual without your consent other than third party suppliers in the delivery of services you have agreed to accept from us or if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law.
How we secure your information
Any personal information that you submit will be protected by our secure server.
To ensure you are able to order online securelywe use Secure Sockets Layer (SSL) technology – Our On-line Ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to fleurwood.com. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.
Protecting your personal and order information is our priority. We want you to be able to order from fleurwood.com with total confidence. As such we have created a secure transaction environment.
Vintage Returns Policy
Due to the delicate and unique nature of the vintage range, it is non returnable.
Each Vintage piece has been loving cleaned and restored in our studio. How ever due to the aging process and the often delicate nature of the Vintage pieces, there will be signs of wear, slight marking, and damage to fabric. Seams and hems can be hand finished, unfinished or show signs of several repairs, all adding to the character of garment. The sizes given to each garment are approximate and measured as close to the Fleur Wood Sizing as possible, how ever these may vary due to the nature of the product.
Up on making your purchase online, a Fleur Wood representative will contact by phone or email to discuss the condition of the garment and or any major defects that are particularly noticeable. This is to ensure you are fully aware of the condition of the garment before purchasing. By making the purchase you are agreeing the you accept the condition of the garment and that it is non returnable.
For any enquiries please contact us: